The Night Auditor of the hotel is the Manager On Duty overnight (12:30AM-6:30AM). The Night Auditor's responsibilities/requirements include but are not limited to:
- Relocation of guests
- Handling guest issues
- Ability to handle stressful situations in a calm, professional manner
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
- Must have the ability to work a varied schedule that may include evenings, weekends, holidays, and overnights
- Answer phone calls during the shift.
- Register guests and receive payments
- Update the status of guests
- Manage selling strategy nightly to follow revenue maximization strategy.
- Ensure the accuracy of the accounts and transactions made with the customers
- Create daily management reports, this help to maintain a regular track of the business.
- Other than the accounting function, Night Auditors are asked to maintain front desk. These include looking after check-in, check-out, responding to customers’ needs, attending their queries, housekeeping requests and reservations etc.
- Data Entry
- Must stay at the front desk for the entirety of their working shift (minus breaks) and to print necessary reports
Physical Requirements
- Ability to stand for entire shift
- Ability to type, standing upright for entire shift.
- Heavy work- Exerting up to 100 lbs of force occasionally, and/or 50 lbs of force frequently and/or up to 20 lbs of force constantly to lift, carry, push, pull, or otherwise move objects
- Must arrive to work well groomed, with pristine hygiene, and professional attire
Mental Requirements
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Must be at listening to, understanding, and clarifying issues raised by co-workers and guests
- Must be able to work and understand financial information and data, and basic arithmetic functions
- Must maintain composure and objectivity under pressure
Job Type: Part-time
Pay: $22.05 per hour
Schedule:
- Night shift
Supplemental pay types:
- Commission pay
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Night Audit: 1 year (Preferred)
Work Location: In person
