Maintain and develop internal support and call center quality standards.
Evaluate calls of reps within a given timeline.
Assess support interactions based on internal standards.
Accompany evaluations with meaningful and constructive feedback.
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Discuss and explain feedback with agents in regular meetings.
Create strategies to improve support KPIs.
Help agents improve their performance with specific instructions and constant support.
Monitor customer service performance on the agent and team level.
Create reports that reflect support performance.
Report team’s performance.
Participate in calibration sessions to maintain consistency in internal evaluations.
Contribute to the team culture in a positive manner.
Job Type: Full-time
Job Type: Full-time
Salary: Rs50,000.00 - Rs60,000.00 per month
Ability to commute/relocate:
- Islamabad: Reliably commute or planning to relocate before starting work (Required)
