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Experts Communication is looking for QA Analyst for call center (Male) to join our team on the night shift.
Shift: 6:30PM to 3:30AM
Location: North Nazimabad Block A, Karachi.
Interested candidates can apply using the given link: https://expertscommunication.net/jobapplication
For more details contact us directly on +923160006737
Email:hr@expertscommunication.net
Benefits:
Only 5 working days Sat/Sun off.
Able to work for night shift.
Competitive salary
Growth opportunities
Company paid monthly dinners.
Annual Picnic
Annual Dinner
Responsibilities:
Maintain and develop internal support and call center quality standards;
Review a subset of support agents’ conversations (call-based)
Assess support interactions based on internal standards;
Accompany evaluations with meaningful and constructive feedback;
Discuss and explain feedback with agents in meetings;
Create strategies for improvement.
Help agents improve their performance with specific instructions and constant support;
Monitor customer service performance on the agent and team levels.
Create reports that reflect support performance;
Contribute to the team culture in a positive manner.
Requirements:
Experience in the customer service space;
Proven track record of analytical skills.
Hands-on experience in quality assurance.
Great people skills and ability to communicate (negative) feedback;
Good organizational skills, and knowledge of goal-setting practices;
Problem-solving capabilities to create meaningful strategies to improve support quality.
Job Type: Full-time
Salary: Rs40,000.00 - Rs70,000.00 per month
Ability to commute/relocate:
- Karachi: Reliably commute or planning to relocate before starting work (Required)
